Privacy Policy egm8 — Your Personal Data Protection

1. Personal Information We Collect

When you register an egm8 account or use our services, we collect various categories of personal information to enable us to provide a safe, responsible and consistent service to all our players. This collection happens directly — where you provide the information yourself — or automatically through technologies used within our platform.

Information provided directly by you:

• Full name as per your identity card (MyKad) or passport
• Date of birth for age verification purposes (players must be 21 years of age or older)
• Active email address
• Mobile phone number
• Your egm8 account username and password
• e-wallet account information (Touch 'n Go eWallet, ShopeePay) or bank account details for deposits and withdrawals
• Proof of identity when account verification is required

Information collected automatically:

• IP address of your device when accessing the platform
• Device type, browser and operating system
• Game session records, transaction history and bonus activity
• Cookie data and similar tracking technologies for user experience purposes
• General geolocation information to ensure compliance with service area requirements

2. Purposes for Using Personal Information

egm8 uses the personal information collected solely for legitimate purposes that are necessary for the operation of our online gambling platform. We will not use your data for any other purpose without prior notice and, where required, your consent.

• Creating and managing your player account securely
• Processing deposits and withdrawals through available payment methods including DuitNow, FPX, Touch 'n Go eWallet, ShopeePay and cryptocurrency (USDT, BTC, ETH)
• Identity and age verification for responsible gambling policy compliance
• Prevention of fraud, money laundering and unlawful activity
• Account-related notifications such as transaction confirmations, security updates and service notices
• Providing 24/7 customer support via live chat and email in Malay and English
• Internal analysis for platform improvement and user experience
• Compliance with legal obligations under the international licensing under which egm8 operates

3. Sharing Information With Third Parties

egm8 takes our responsibility to protect your data seriously. We do not sell or rent your personal information to any third party for their own commercial purposes.

However, in certain limited situations, we may share your personal information with the following categories of third parties:

• Payment processors: recognised payment service providers to enable financial transactions to be processed securely
• Technology providers: companies that provide technical infrastructure, cloud computing services or security systems used by the egm8 platform
• Regulatory authorities: where required by law, court order or the requirements of international licensing bodies that oversee our operations
• Auditors and legal advisors: within the limited scope necessary for compliance purposes, internal audits or legal advice

4. Cookies and Tracking Technologies

The egm8 platform uses cookies and similar technologies to improve the functionality and user experience of our website. Cookies are small text files stored on your device that help us recognise you on subsequent visits.

There are several categories of cookies we use:

• Essential cookies: required for basic platform functions such as login, session management and account security — cannot be disabled
• Performance cookies: collect information about how visitors use the platform to allow us to make technical improvements
• Functional cookies: save your preferences such as language and display settings for a more personalised experience

You can manage or block cookies through your browser settings at any time. Please note that blocking essential cookies may affect the functionality of the egm8 platform.

5. Data Security and Protection

The security of your personal data is an operational priority for egm8. We implement various appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction.

• Data encryption in transit using industry-standard TLS protocols
• Strict internal access controls — only authorised personnel may access player data
• Continuous system monitoring to detect and respond to any security threats
• Password storage in hashed form — we do not store your password in plain text
• Clear incident response procedures in the event of any data breach

While we take all reasonable steps, no security system can guarantee absolute protection. We encourage our players to also help safeguard their own accounts by using strong passwords and not sharing login information with others.

6. Data Retention Period

egm8 retains your personal information for as long as is necessary to fulfil the original purpose of collection or to meet the legal and regulatory obligations applicable to our operations under international licensing.

Generally, active player account records are retained throughout the period the account remains active. For closed accounts, certain data such as transaction records and identity verification information may need to be retained for a period set by licensing requirements and anti-money laundering compliance obligations.

After the required retention period has ended, your data will be securely deleted or anonymised in accordance with egm8's internal procedures.

7. Cross-Border Data Transfers

As a platform operating under international licensing, your personal data may be processed or stored on servers located outside Malaysia. egm8 ensures that any such data transfers are made with adequate protections and in compliance with recognised international privacy standards.

By using the egm8 platform and agreeing to this Privacy Policy, you acknowledge and consent to such data transfers in accordance with the terms set out here.

8. Children's Privacy and Age Restriction

The egm8 platform strictly does not permit individuals under the age of 21 to register or use our services. We do not knowingly collect personal information from those below the specified age limit.